Public protection and accountability
Complaints about an Association member begin with the Association’s Complaints Officer. The British Board becomes involved only when a serious matter is referred after investigation.
If someone is in immediate danger
This is not an emergency service. If a crime may be in progress, someone is at immediate risk, or urgent medical or safeguarding action is required, contact the appropriate emergency or statutory service in your location.
The complaints route
01
Contact the Association
Concerns about an IEMT service, training, conduct, advertising or professional behaviour should be submitted through the Association’s published complaints procedure.
02
Investigation
The Complaints Officer reviews the information, investigates within the Association’s remit and prepares a report where appropriate.
03
Serious matters
If the investigation indicates that a complaint is serious and potentially capable of being upheld, the Complaints Officer passes the report to the Director, Andrew T. Austin.
04
Board referral
The Director refers the matter to the British Board for advice and any appropriate action within the Association’s voluntary membership, disciplinary and register framework.
The Board’s role and limits
The Board helps the Association reach fair, evidence-informed and proportionate decisions concerning the voluntary register of approved IEMT practitioners. It does not act as the initial investigator and does not replace the formal complaints procedure.
The Board is not a governmental or statutory regulator and has no legal enforcement authority. It cannot replace the police, courts, statutory safeguarding agencies or regulated health-profession bodies, and it cannot award compensation or prevent a person from practising by force of law.
Use the full procedure
The Association’s complaints page explains what can be reported, who may raise a concern, what information is helpful and how to contact the Complaints Officer. That page remains the authoritative route for submitting a complaint.